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The monthly average audience of Gosuslugi m-app users almost doubled over 2018

19 February


The application has recorded 17 Million downloads

The monthly average audience of the Gosuslugi mobile application grew from 5.6 million to 9.3 million users in 2018, while the number of visits per month increased from 45 million to 72 million. The application was downloaded over 201 million times in 2018 (almost twice as many as a year ago) and over 30 million times in total since its launch.
In 2018, the application was used to complete and send over 12.6 million electronic requests to receive public services, which is twice as many as last year. The opportunity to check the amount of savings on the pension account remains the most popular service, with almost 5.5 million requests submitted by the citizens.

Users submitted about one million applications for vehicle registration, almost 750 thousand applications for issuing foreign travel passports of a new format, and 670 thousand applications for taking a driving exam. In 2018, the Mobile Voter service hit the top five most popular public services available in the Gosuslugi mobile application. More than 550 thousand citizens used it to sel ect a convenient polling station for the election of the President of the Russian Federation.

The popularity of informers has more than doubled as compared to 2017. Citizens used online notifications more than 770 million times in 2018. The informers are displayed on the main page of the Gosuslugi mobile application and help the user to receive information about traffic fines, tax liabilities and penalties adjudicated by courts within seconds, with an option to be re-directed to a one-click payment page.

The value of payments effected through the application doubled in 2018 to exceed 20 billion rubles, with the largest part of it accounting for tax liabilities – over 5.7million payments of 7.3 billion ruble worth in total. Payment of traffic fines was the most popular service - almost 11 million transactions in the amount exceeding 5.3 billion rubles. Also, users paid almost 3.8 million stamp duties of about 5.2 billion ruble worth and 680 thousand penalties adjudicated by courts in the amount exceeding 2.1 billion rubles.

Fr om late September 2018, users of mobiles devices powered by iOS have been able to pay state duties and traffic fines via Apple Pay, with this option implemented for tax liabilities and penalties adjudicated by courts in November. Since the launch of the service, users have made over 760 thousand transactions in the total amount exceeding 900 million rubles, which is 10% of the total value of payments. Payment of traffic fines was the most popular service (over 370 thousand payments accounting for more than 170 million rubles). The share of tax liability payments reached almost 50% of the total value of payments (near 220 thousand transactions of over 450 million ruble worth).

The Gosuslugi mobile application is highly rated by the users. The owners of Android- and iOS-powered devices rated the application at 4.65 and 4.7 out of 5, respectively.

The operation and development of the Electronic Government Infrastructure is the responsibility of Rostelecom PJSC in collaboration with the Ministry of Digital Development, Communications and Mass Media. RTLabs is the technological partner of the project.