RTLabs and the Ministry of Health of the Russian Federation held a focus group on “My Health” super service
The event was held at the Federal State Budgetary Institution named after V.I. Kulakov
RTLabs, together with the Ministry of Health of the Russian Federation, conducted a focus group on My Health super-service at the largest national obstetric-gynecologic institution in Russia - the Federal State Budgetary Institution "Scientific Center for Obstetrics, Gynecology and Perinatology" named after Academician V.I .Kulakov".
The potential users - young mothers - shared their impressions of using the service, commented on its functionality and made comments and suggestions for improvement of the work. The information received will be used to rework the concepts of future super services on the Government Services Portal.
According to the concept, the new format of integrated service delivery minimizes the use of paper medical certificates and allows you to get the necessary medical care in various life situations. The services of the My Health super service will allow you to choose a convenient schedule for making appointments with doctors, or use remote medical supervision, or receive telemedicine advice. Digital assistants working on the basis of artificial intelligence will ensure informational support of the stages of treatment or health support and will give a notice in due time of any deviations from the norm or remind you of a need to visit a doctor.