Rostelecom and Russian Telecom Ministry sign a contract for e-government infrastructure operation for 2017

29 December

IEP operation contract renewed in 2017

Rostelecom and the Russian Ministry of Telecom and Mass Communications have signed a RUB1.8 billion contract for e-government infrastructure (IEP) operation for 2017. 

The new contract covers the operation of information systems engaged in IEP and the provision of integration services in inter-agency e-communication, e.g., for federal and regional executive authorities, public non-budget funds, local governments, Multi-Function Centres, credit institutions and other entities.

Under the contract, it is intended to launch the new functions of the portal developed in 2016, including a EPGU (Unified Public Services Portal) module for background queries checking user payments backlog (specifically, traffic penalties and taxes); a module for regional content integration with the EPGU interface (part of the MultiRegionality project initiated by the Ministry).

Rostelecom will also launch such new services as portal website search optimization, information support on Odnoklassniki social media and marketing mail-outs.

The contract stipulates enhanced service quality requirements, given that e-government infrastructure has to tackle an increased workload. For example, some requests and incidents must now be processed against shorter deadlines. The portal’s information systems and services will now be monitored on a broader basis, as the Ministry’s Situation Centre will be collecting data on the status of specific IEP components, information system performance and the results of EPGU service quality and efficiency monitoring.

In 2017, Rostelecom will start using its own hard- and software facilities to host over 20 government information systems and software suites on the National Cloud Platform.

‘Last year, seven years since the inception of PSP, set a record in terms of new registrations and the services requested by users. Our customers have specific requirements for the content and level of e-government infrastructure support services. The Rostelecom group of companies has the required competences, resources and expertise to deliver on this target’, said Mikhail Bondarenko, Director for E-Government, Rostelecom.

In 2016, an upgraded version of the PSP page migrated to the main domain,, boosting the popularity of the EPGU and driving the number of portal visitors from 1.5 million in H1 to 8 million in November.

The number of people currently registered on the public services portal is 38.8 million, of which 15 million were registered in 2016. A peak was reached in November (2.4 million registrations).

The portal offers about 1,000 federal, 9,000 regional services and 10,000 municipal e-services for individuals, corporates and foreign nationals.

The most popular e-services include traffic penalties, taxes, legal fees and services from the Ministry for Internal Affairs, such as driving licences, vehicle registration, residential registration and foreign and domestic passports.

The portal has accepted 6 million payments worth over RUB6.9 billion (against 2.5 million worth RUB2.9 billion in 2015).

Rostelecom has been appointed the sole contractor for establishing an e-government infrastructure (Russian Government Decree No 1231-r dated 26 August 2009). In October 2009, Rostelecom became the sole contractor to operate e-government infrastructure. Currently, RT Labs is the major Rostelecom service provider for the development and operation of e-government infrastructure.