Public services portal assesses its performance in H1 2016

13 July

E-service as the primary servicing format

The Russian Telecom Ministry has announced Public Services Portal (EPGU) and its beta version performance results for the first half of 2016.

‘We are witnessing a tipping point when e-services, from being secondary to traditional service with a personal presence, are becoming the primary format. Approaches to servicing are changing. This is because we are establishing a single system for e-government in Russia. We want the design of the most sought-for services to be driven by user requirements; we want to offer integrated services related to life and business situations, and we want to ensure that people are automatically notified of their rights to services and of their civil duties. So far, this has been the case with the most popular services, but in the near future this will apply to all public services,’ said Alexei Kozyrev, Deputy Minister for Telecom.

ESIA (The Uniform Identification and Authentication System) has around 29 million users, growing by 6.4 million over the first half of 2016. The rate of new user acquisition that was established in late 2015 (over 1 million people per month) has prevailed.

In 43 federal entities the percentage of people who are registered with ESIA is above 20%. The leaders, where this percentage exceeds 40%, include Primorsky Krai, Khanty-Mansiysky Autonomy, the Regions of Tyumen and Kaliningrad and Yamalo-Nenetsky Autonomy. In Zabaikalsky Krai, Republics of Dagestan, Ingushetia, Kabardino-Balkaria and in Crimea, including Sevastopol, it is below 10%.

Today, public e-services are available from the Unified Public Services Portal and on its beta version launched in June 2014. The beta version can be accessed via an ESIA account which is also valid for the main portal. On the current stage, the beta version is a supplement to the main portal, but will soon replace it.

‘The visitor count for the EPGU beta version is a great deal higher than for the main portal. It means that users can see how convenient the new functionality of the beta version is. Federal services are a good illustration to the point. The main portal has been slowing down: ESIA users requested 8.1 million services in the first half of 2015 compared to 5.4 million a year on. It is the other way round with the beta version which is showing tremendous growth. In the first half of 2015 the number of federal services requested was 47,000 against 81 million in 2016,’ added Mr Kozyrev.

The updated Public Services mobile app is also showing palpable growth in requests for federal services (168,000 in H1 2015, 43.6 million in 2016). Today, the app is used monthly by around 500,000 users for 9.1 million public services. Users have rated the latest version of it in app stores 4.5 out of 5.

In H1 2016 EPGU and beta version users made 2.4 million successful payments worth RUB 2.3 billion, 3.5 times more year on year. A year ago, 714,000 payments worth RUB 656 million were made, and the figures for the first half of this year are comparable with the figures for the entire 2015.

Payments on the portal can be made from a bank card, a mobile phone, Qiwi or WebMoney. In the spring of 2016 an option to pay from Yandex.Money was added. In addition to e-payments, the portal can also be used for storing data on the funds owned by individuals.

In May 2016 the portal launched a service whereby EPGU can be used for paying taxes on the website of the Federal Tax Service.

Since H1 2016 EPGU has offered interactive forms for requesting certificates of marriage and divorce, birth, child adoption, and death. This allows having all information systems of all regional Registries in the federal entities connected to the interactive application form. All services include a mechanism to make an appointment with the relevant Registry. The portal also has an interactive form to apply for a federal hunter ID card.

Open Public Services Platform continues to develop as well. It has already been joined by Moscow, Regions of Tymen and Tula, and by Krasnoyarsky and Khabarovsky Krais.

A pilot project is under way to integrate member areas on agency- and regional level portals with the Unified Member Area on EPGU. Around 140 information systems from 26 federal entities are now connected to the Unified Member Area.

In the first half of 2016 EPGU’s beta version offered to residents of Moscow and the Regions of Kaluga and Saratov an option to make e-appointments with doctors. The geography of this service will be expanded further.

In the same period, the beta version launched Gosbar, a tool for navigating across government websites.

The first stage of a pilot project for issuing statements of individual personal accounts with the Russian Pension Fund is now complete. During the second stage, an option will be launched to register individuals with ESIA through Internet banking, using the full identification previously done by a bank. This second stage will be launched in the second half of 2016.

RT Labs is responsible for integrated development, implementation and operation of IEP (e-government infrastructure) on both federal and regional levels.