Russian Post starts using Public Services accounts to release postal items to customers

3 October

RTLabs is a Rostelecom technology partner for EPGU operation and development

Russian Post is offering customers new opportunities to use simple electronic signatures (PEP). Any citizen who has a confirmed account on the Unified Public Services Portal (operated and developed by Rostelecom) can now get a PEP in a remote mode from the Russian Post website.
With the PEP in place Russian Post customers can collect their parcels or registered letters that are delivered free throughout the country without presenting their passport and or notification cards, which helps significantly reduce delivery times regardless of the item’s type, weight or size. To this end, the customer has to give their name or the item’s tracking number to the operator who will use it to find the parcel in the database. Then the customer will give their phone number to which the operator will text a confirmation code or (if the customer uses the Russian Post’s mobile app) send a push notification. To collect the item the customer has to read out the code to the operator.  
Registering on the Unified Public Services Portal, the customer enters personal data similar to that which is used for the purposes of a simple electronic signature on the Russian Post website or post office, i.e., their full name and passport details. A verified account on the portal will store the data so that the user could be identified without having to present their ID at the post office.
To get a PEP, a customer who has a confirmed account on the public services portal has to go to the appropriate section on the Russian Post website ( and click Collect Via Public Services, after which they will check or add details as necessary and accept the user agreement. After the PEP registration process is complete, the customer will receive a text notification and respond with a confirmation message. All personal data will be transmitted through secure channels only with the consent of the customer who is obtaining their Russian Post PEP.
“Integration of the PEP delivery service with the Unified Public Services Portal helps place the PEP process in a completely remote mode. Customers need not visit a post office to confirm their identity or personal details. PEPs have already been issued to more than 3.5 million customers across the country who have used them to collect over 20 million items, and these volumes are set to grow dramatically before the New Year and Christmas. In the future, customers will be able to get their PEPs through the mobile app,” said Russian Post General Director Nikolai Podguzov.
‘Confirmed ESIA accounts are used every minute by 3,000 users to access the Unified Public Services Portal, the regional public services portals, the website of the Russian Public Initiative (ROI), the Federal Tax Service and the Pension Fund. They use confirmed accounts to get connected to public Wi-Fi networks and receive remote banking and insurance services. The functionality implemented at the Russian Post website will certainly drive up this traffic,” added Mikhail Bondarenko, Director for E-Government at Rostelecom.