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Beta version of the public services portal becomes the main version

15 July


The beta version of the Unified Public Services Portal (EPGU) has migrated to the main domain https://www.gosuslugi.ru/.

The beta version was launched into operation in June 2014. To create and develop the beta version, a competence centre was established, with the representatives of the Telecom Ministry, Rostelecom and RT Labs. As the new version grew in popularity, the new portal was visited monthly by 1.5 million unique users in the first half of 2016 (up from 180,000 in late 2014). The new version of EPGU is most widely used in Moscow, St Petersburg, the Regions of Moscow and Yekaterinburg and in Krasnodarsky Krai.

The number of registered EPGU users is currently 29 million, of whom over 6.4 million registered in H1 2016. The average growth in the number of users (as at 2015-year-end) is over 1 million per month. The percentage of EPGU registered individuals in 43 federal entities exceeds 20%. The leading regions (where this percentage is above 40%) include Primorsky Krai, Khanty-Mansiysky Autonomy, the Regions of Tyumen and Kaliningrad and Yamalo-Nenetsky Autonomy.


Over the first half of last year, users requested 47,000 federal services on the beta version. In H1 2016, this number grew to 81 million, information services included. For the most part, the new (and now the main) version of the portal is used for checking traffic penalties, personal pension insurance accounts, taxes and legal fees overdue and for applying for driver’s licences. Portal visitors are using around 3 million transactional and 16 million information services monthly.

In all, EPGU offers 1,000 federal, 8,000 regional and 15,000 municipal services to individuals, legal entities and foreign nationals. In H1 2016, users made 2.4 million successful payments worth RUB 2.3 billion, 3.5 times more year on year. Payments on the portal can be made from a bank card, a mobile phone, Qiwi, WebMoney or Yandex.Money.

The portal now offers new functions and services, and its interface has changed based on customer experience research. In 2015 only, the portal was user-tested three times, involving an independent usability lab. The catalogue of services has been expanded with categories such as Family and Children, Passport, Registration, Visas, Transport and Driving, Taxes and Finances, etc. Search across the catalogue, the user area and email system Government Post have been updated. A new section, Help and Support, has been added. The portal can be used for making an appointment with a doctor and for registering a motor vehicle.

Since H1 2016, EPGU has offered interactive forms for requesting certificates of marriage and divorce, birth and child adoption. The portal also has a interactive form to apply for a federal hunter ID card.

‘EPGU has always been about computerization and easier access to public services. This year we will do considerable updates to improve user interface and expand the list of services. Specifically, we will develop section Life Situations with integrated and categorized service packages. We will improve our section for legal entities and individual entrepreneurs, introducing new and interactive services and widgets,’ said Mikhail Bondarenko, Director for E-Government, Rostelecom.

Alongside the portal, works will continue on the Public Services mobile app for iOS, Android and WinPhone. It is now available to all registered EPGU users and is used monthly by 500,000 people for 9.1 million services. Over the first half of 2015, this app was used for 168,000 services; a year later, for 43.6 million, information services included. Users have rated the latest version of it in app stores 4.5 out of 5.

The number of subscriptions to public services accounts on social media (VKontakte, Twitter, Facebook and Live Journal) where users can read portal news and receive consultancy support, reached 50,000 in 2016.

In 2015 EPGU’s beta version received the highest score in a RuNet Rating contest and won the nomination for Non-commercial and Government Organizations. The portal got a Golden Site award and a RuNet Award 2015 in the nomination Government and Society. In 2016 the portal’s mobile app received a Golden App award in three nominations. Public Services took the first prize in two categories, Lifestyle and Productivity, Services, Training; coming third in golden nomination The Best Brand App.